Amazon isn’t listed as a sponsor or scheduled to appear. The “deal” in question pertains to the LA Times Festival of Books signing up as an Amazon affiliate so they can earn a percentage from sales made through their website. Mary Williams, of Skylight Books in Los Angeles, complained that sales will be “siphoned away” by Amazon.
I’m not so sure that charge sticks. Either someone at the event buys the book in front of them or they don’t. I can’t see how the festival website being an Amazon affiliate changes that. If readers are going to spot a book, then check the price on Amazon (or wherever)…
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It’s a beautifully overcast day, so I’m going to keep with the mood, and write a mellow account of my foray into the world of electronic publishing. To make it even easier (for myself, as well as you, dear reader) I am going to recommend, right off the bat — that you buy this wonderfully inexpensive, informative eBook: Laura Shabott’s 2013 title, Confessions of an eBook Virgin: What everyone should know before they publish on the Internet. It is only .99! You can purchase it directly from Amazon; even download a kindle-type reading device that will allow you to read it on most tablet devices. And there you will begin to learn all about eBooks!
I then looked into Smashwords, BookBaby, Google Books, Amazon/CreateSpace, and finally settled for having my eBook converted by ConvertAbook…mostly because they were inexpensive for doing the actual conversion of my printed file, and also because everyone else was busy in November, with a huge number of authors looking to get their works converted and on online retailer’s shelves for the Christmas (2013) holiday buying season.
ConvertAbook has a customer service team who answers calls and emails readily, and looks immediately at any issues you may be having. They are very inexpensive to use…but if you need more assistance, BookBaby or Smashwords claim to offer more. I do believe they charge more for this assist…ConvertAbook for instance does not upload your finished file to your eBook retailer’s, such as Amazon and the iTunes store. This, only by the enduring persistence and intelligence of my web designer guy, was the only way that happened for me. And even with that, it was a frustratingly long experience.
Why frustrating? Because my title was a picture-book…yep, apparently I chose the most difficult genre to produce…as the pictures and the story have to be in a fixed-format style, for most eReaders. Once it was on-line though, the split between Amazon/iTunes and myself was 70/30. Not a bad split. Evidently, with everyone rushing to get an eBook out these days, and pricing them at free, to 99 cents and up…the online retailer’s are trying to hold the line at quality, and hoping to get author’s to price their product’s a little higher as to avoid just a garage-sale type atmosphere. If you price them higher then, you are able to retain a higher percentage from sales. Makes sense to me!
You can also google Digital World, and join up to receive on-going information about the eBook world. If you have your heart set on a certain timeframe by which you want to see it up and on on-line retailer’s eShelves…best give yourself some time, explore a book such as the one mentioned above (I do not know Laura S., nor, as you can tell by my huge following, accept any paid advertising!) and do look into what the afore-mentioned companies have to offer you…and then, based on who you choose to go with…get in line! Because the eBook market is getting busier every day!
Above information learned while converting and uploading my children’s picture-book, ‘Spoiled Pink’, into both the Kindle version on Amazon, as well as for Apple’s iTunes’ book store.
O.K., so I had been waiting to hear back from IngramSpark in regards to a problem I had encountered upon opening the remainder of a shipment I had received back in December of 2013. The problem was that out of 100 hardback (known as Case Laminate) books in said shipment — roughly 75% were damaged. They had wrinkled, wavy pages due to what looked like a too-tight roller during production…was my guess. The order had cost me roughly $600.00 and some change, and I was not about to try to peddle books which had any type of flaw.
Being as how I had not opened the last two boxes till I had sold the contents of the first box (TIP: Always inspect full order immediately) it was sometime in late January that I discovered the rejects. As there is no immediate customer service, as mentioned previously, I left an email I knew I could only wonder as to when it might be answered. Maybe three or four days later, I received a reply, and an actual name, including a more direct email with which to correspond. I was asked to forward box info, as well as pictures of damage, so it could be forwarded to the print techs for them to substantiate damage, and perhaps figure out it’s cause. The customer service rep explained that I would most likely have to rip all of the covers off, and send just those back. I replied that that seemed like a bad jinx to subject my “babies” too…and besides that, I didn’t want to waste the time of doing all of that work to almost 70 books. Shipping labels were emailed, printed out, and the shipment sent back.
I next sent the tracking notice of when the shipment had been received at the Tennessee plant, and left an email with the customer rep. That was February 14th, 2014. Not hearing from said rep for almost another whole week, despite another reminder email, and a phone call…I again went back to the main email system and left a generic message for the company as a whole — stating of course, my displeasure with the companies attention, or lack thereof. The rep called back finally, and stated he had sent me an email the past week. I asked him to resend it, but he had some excuse as to why he could not generate that “sent” email. He said they had decided to reship me a whole new batch…really? Wow, how nice! But then went on to say that if I ever received a shipment like that again, they could not guarantee that they would reprint my order again for me, as they were so graciously doing for me now…as it may just be that the color saturation was too much for the fast presses to handle, they surmised. This sounded ridiculous to me. I asked, how can you offer a service/product, with no guarantees as to it’s quality? He suggested perhaps I needed to move up a notch to the “premium color package” which really was nothing more than going from like a 50# stock, up to a 70# stock. The cost? A mere extra $3.00 + per copy.
O.K., I said, let me ask you a few questions. I asked, how many picture-books do you print? Tons he answered. And what type of package do they order? The standard package, he admitted. (Which is what I had ordered). O.K. I said, and final question, have you ever seen this happen with any of their orders? He answered no. I asked, why was an earlier order I had received fine, and why could they not then guarantee the quality of any future orders? He explained things about end rolls (paper) and how you might get variations in stocks depending on what orders piggy-backed on other orders. But he kept returning back to the argument that any large order I may place, which suffers some type of printing disorder…would be subject to approval, and would not be guaranteed a do-over by the company. I asked why would the company offer such a service if it could not back the quality of the printing order? He mumbled something about color saturation again…and picture-books being the problem. And variations. And variables. Before he got off the phone, he promised approval for this one time at a do-over, and said he would send an email confirming shipment of my new replacements. Almost a week passed, before getting that particular email, and at this point, it is now March 08th, and I am still not in receipt of any replacement books.
So, two things to consider: 1: Picture-books, cook books, and anything laden with extra color, graphics, etc., may have extra problems. 2: If you are just printing standard paperback, I am sure you would receive a quality product, and would encounter few problems. Also, they have excellent shipping practices, and charge a very nominal fee for setting up your file, and only charge $12 per year to keep said file in their database, which is then available for printing year-round.
The only big set-back, especially for fledgling authors, is the stress and tension induced by not having any type of customer service. DO NOT EXPECT ANY HAND-HOLDING! They do not even know they are dating you! You are one of many…and you can only be grateful for what they can deliver, when they deliver, and nothing more…as they very much play on a very large field.
It is nice to get quality printing, affordably delivered right to your very own door…and they do distribute case laminate books to online retailers (such as Amazon) which CreateSpace does not do. So if you really want to see your book carried this way…IngramSpark is the only way to go. They also advertise that they have 39,000 on-line affiliates, book-buyers/retailers, librarians, schools, etc., which you may catch the attention of, by having your title listed in their catalogue. As of yet, I do not know whether this will be an advantage I will ever fully appreciate!
Many people, on finding out the particulars of creating an actual “print version” of their work, are choosing to solely go the route of eBook publishing–what my next blog will be about!
The above information was learned while producing the book ‘Spoiled Pink’, a picture-book for children 3-8. More info can be found at http://www.thespoiledpinkbook.com or on Goodreads.
Since a bit of time elapsed between this ongoing article, decided to repost Part One as a refresher….ongoing unanswered issues with IngramSparks led to inconclusive data insufficient to continue at the moment…
This past November, I self-published my first title, a children’s picture-book…’Spoiled Pink’. In learning several things regarding the publishing world, I decided perhaps if anyone were to read this, they could pick up a few tips, and perhaps spare themselves some of the angst I experienced in my first foray into self-publishing. I will try to keep it quick, and to the point.
1. I’ve been reading different people’s blogs to both motivate myself, and to glean the tips they freely provide. I used to think it would be nice to connect to people as well, but I know that with a purported 77 million bloggers world-wide, the chances of me finding and connecting with people who could become friends is very limited. Even with those odds! 77 million users! A serious writer must of course eventually realize that this is very much a solitary pursuit…and while becoming educated…
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Continuing the summarization of my experience with CreateSpace (now a subsidiary of Amazon) when self-publishing my first title, ‘Spoiled Pink’…a 44 page picture-book for children.
1) Excellent customer service, from accessibility via email requests, or a dedicated ‘team’ assigned to assisting you via phone call. Also, even though they had processed some work prior to their approving cancellation of the rest of my order…they returned all funds without question, and in an expeditious fashion. The end result, my title is officially in ‘retired’ mode — and they have been kind and wise enough not to just close the door on a potential reunion by still keeping my account open and accessible to me.
2) Pricing: Just a tad more per unit for case laminate/hardback version, & paperback/perfect bound than IngramSpark. However, they do not print case laminate version for sale on either your ‘eStore’ website they allow you to set up (so that you can retain an additional 10% off of the sale of your books from traffic you drive to that site, ie., friends & family) –or for purchase on Amazon. You will only be allowed to have paperback version sold on Amazon as well. Bottom line — the hardback version is for you to publish on demand, one at a time if you like, for shipment solely to your home/business address.
3) As stated in Part One, but worth mentioning again…the promise of any connections to a global audience of booksellers & libraries is just a come-on. This can not happen, as book publishers need be able first, to acquire the hardback (which is not offered for this program) and secondly and more importantly, book sellers/buyers need a traditional return policy so they are not stuck with unsold product. Without this guarantee, there is a 99.9% likelihood no one can make the economic decision to order your book for sale on their distribution channels.
4) Poor shipping practices.
Now on to IngramSparks, an off-shoot of Ingram Lightning Source, one of the biggest distribution companies in the world. IngramSparks is basically for the independent, small publisher, like me! Now for quick comparison:
1) Zero customer service! The email server was so busy during the past Christmas holidays that an email went unanswered for over a week. There is no dedicated team to your title. There is no phone number to easily find to call, and if after a very diligent search you happen upon the number…that goes to voicemail and is unreturned. If you really continue on in your search, oh, because let’s say you were in the process of uploading a file, and needed a question answered…and you managed to find the front-desk person, she would send you on to a person’s voicemail, and they might return the call, if only to say, please email question please, as we are very busy. Long story short, you must have extreme confidence in processing their required paperwork, and you must trust either yourself or your web designer, that you are on the right path. We were successful on our first attempt at uploading our file, so that is a good thing. But then we waited in suspense for any number of days it seemed, before the file was approved for printing. So, zero stars in that department…which for some, would probably be enough to call it quits, as at times it seemed we were not able to proceed through the maze of details unexplained to us at many junctures.
2) Once your file/title is in the system, only then does the system seem to make sense, as it then seems orderly. The price per unit is a bit more inexpensive than CreateSpace and the price actually rivals the bother of trusting an over-seas printer, and having to gamble on buying a minimum of 1000 or so units to keep in your garage to sell to nearby innocent bystanders. The Indonesia/China markets also do not have print on demand (POD) & the wait is approximately up to two months.
To be continued… As I am encountering new issues with IngramSparks…which have yet to be resolved!